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From: Michelle Walker <michelle.walker.sp9q@statefarm.com>
To: "craig@doubleaproperty.com" <craig@doubleaproperty.com>,
        Jessica Dissen
	<jessica.dissen.nlu9@statefarm.com>
Subject: RE: [EXTERNAL] RE: State Farm Balance Due
Thread-Topic: [EXTERNAL] RE: State Farm Balance Due
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Date: Mon, 14 Oct 2024 17:52:39 +0000
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Content-Type: text/plain; charset="us-ascii"

Hi Craig,

I am so sorry about that- I am looking at it now and see that it was billed back in April and paid in full for the year. It sounds like our State Farm Payment Plan and our State Farm Fire are not communicating properly on this policy. I am chatting with Payment Plan now and will get back to you.

Thank You,


[Headshot]
Michelle Walker | Agency Manager
LeAnn Dodge Agency
[Phone]<sms:3606874100>
(360) 687-4100 (Office & Text)
[Email]
michelle@leanndodge.com
[Website]
https://leanndodge.com
[Google]<https://search.google.com/local/writereview?placeid=ChIJPwjAn4G0lVQRvOZtX_hN5hA>
Review us on Google<https://search.google.com/local/writereview?placeid=ChIJPwjAn4G0lVQRvOZtX_hN5hA>
If this communication is securities related, see the additional disclosures<https://www-prep.test.statefarm.com/finances/mutual-funds/resources/disclosures>.
15 SW 20th Ave, Ste 102, Battle Ground, WA 98604


From: craig@doubleaproperty.com <craig@doubleaproperty.com>
Sent: Monday, October 14, 2024 9:59 AM
To: Michelle Walker <michelle.walker.sp9q@statefarm.com>; Jessica Dissen <jessica.dissen.nlu9@statefarm.com>
Subject: [EXTERNAL] RE: State Farm Balance Due

Hi Michelle,

We had to go through this last summer with Jessica (9-27-23), but I thought everything was settled.  All of the properties should have been set up with autopayment, so I am not sure how this policy had a balance rather than a credit when it was cancelled.

We should not be having these outstanding balance occurrences.  Please find out how this house did not get renewed and confirm that all five of the remaining properties are current.

Thank you
craig

From: Michelle Walker <michelle.walker.sp9q@statefarm.com<mailto:michelle.walker.sp9q@statefarm.com>>
Sent: Monday, October 14, 2024 8:50 AM
To: craig@doubleaproperty.com<mailto:craig@doubleaproperty.com>
Subject: State Farm Balance Due

Hi Craig,

We have received copy of notification that there is an outstanding balance on the 212 N Wellington St home of $417.99. This was the balance from the renewal until the Cancellation effective 7/31/24. Please disregard this email if you have already paid the balance due. If you have not paid, please call our office or submit payment with the invoice via mail.

Thank You,


[Headshot]
Michelle Walker | Agency Manager
LeAnn Dodge Agency
[Phone]<sms:3606874100>
(360) 687-4100 (Office & Text)
[Email]
michelle@leanndodge.com<mailto:michelle@leanndodge.com>
[Website]
https://leanndodge.com
[Google]<https://search.google.com/local/writereview?placeid=ChIJPwjAn4G0lVQRvOZtX_hN5hA>
Review us on Google<https://search.google.com/local/writereview?placeid=ChIJPwjAn4G0lVQRvOZtX_hN5hA>
If this communication is securities related, see the additional disclosures<https://www-prep.test.statefarm.com/finances/mutual-funds/resources/disclosures>.
15 SW 20th Ave, Ste 102, Battle Ground, WA 98604



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<p class="MsoNormal">Hi Craig,<o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">I am so sorry about that- I am looking at it now and see that it was billed back in April and paid in full for the year. It sounds like our State Farm Payment Plan and our State Farm Fire are not communicating properly on this policy. I
 am chatting with Payment Plan now and will get back to you.<o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif;color:black">Thank You,</span><span style="font-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif;color:black;mso-ligatures:none"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.5pt;font-family:&quot;Arial&quot;,sans-serif;color:#FB2828;mso-ligatures:none">Michelle Walker |
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<p class="MsoNormal"><i><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,sans-serif;color:#535353;mso-ligatures:none">LeAnn Dodge Agency</span></i><span style="font-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,sans-serif;color:#777777;mso-ligatures:none">michelle@leanndodge.com</span><span style="font-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.5pt;font-family:&quot;Arial&quot;,sans-serif;color:black;background:white">If this communication is securities related, see the&nbsp;</span></b><a href="https://www-prep.test.statefarm.com/finances/mutual-funds/resources/disclosures" target="_blank"><b><span style="font-size:11.5pt;font-family:&quot;Arial&quot;,sans-serif;color:#0A70BC;background:white">additional
 disclosures</span></b></a><b><span style="font-size:11.5pt;font-family:&quot;Arial&quot;,sans-serif;color:black;background:white">.</span></b><o:p></o:p></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,sans-serif;color:white;mso-ligatures:none">15 SW 20th Ave, Ste 102, Battle Ground, WA 98604</span></b><span style="font-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
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<p class="MsoNormal"><b><span style="font-family:&quot;Calibri&quot;,sans-serif;mso-ligatures:none">From:</span></b><span style="font-family:&quot;Calibri&quot;,sans-serif;mso-ligatures:none"> craig@doubleaproperty.com &lt;craig@doubleaproperty.com&gt;
<br>
<b>Sent:</b> Monday, October 14, 2024 9:59 AM<br>
<b>To:</b> Michelle Walker &lt;michelle.walker.sp9q@statefarm.com&gt;; Jessica Dissen &lt;jessica.dissen.nlu9@statefarm.com&gt;<br>
<b>Subject:</b> [EXTERNAL] RE: State Farm Balance Due<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">Hi Michelle,<o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">We had to go through this last summer with Jessica (9-27-23), but I thought everything was settled.&nbsp;
<b>All</b> of the properties should have been set up with autopayment, so I am not sure how this policy had a balance rather than a credit when it was cancelled.&nbsp;
<o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">We should not be having these outstanding balance occurrences.&nbsp; Please find out how this house did not get renewed and confirm that all five of the remaining properties are current.
<o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">Thank you<o:p></o:p></p>
<p class="MsoNormal">craig <o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
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<p class="MsoNormal"><b><span style="font-family:&quot;Calibri&quot;,sans-serif;mso-ligatures:none">From:</span></b><span style="font-family:&quot;Calibri&quot;,sans-serif;mso-ligatures:none"> Michelle Walker &lt;<a href="mailto:michelle.walker.sp9q@statefarm.com">michelle.walker.sp9q@statefarm.com</a>&gt;
<br>
<b>Sent:</b> Monday, October 14, 2024 8:50 AM<br>
<b>To:</b> <a href="mailto:craig@doubleaproperty.com">craig@doubleaproperty.com</a><br>
<b>Subject:</b> State Farm Balance Due<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">Hi Craig,<o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">We have received copy of notification that there is an outstanding balance on the 212 N Wellington St home of $417.99. This was the balance from the renewal until the Cancellation effective 7/31/24. Please disregard this email if you have
 already paid the balance due. If you have not paid, please call our office or submit payment with the invoice via mail.<o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif;color:black"><o:p>&nbsp;</o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.5pt;font-family:&quot;Arial&quot;,sans-serif;color:#FB2828;mso-ligatures:none">Michelle Walker |
</span></b><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,sans-serif;color:#535353;mso-ligatures:none">Agency Manager</span><span style="font-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
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<p class="MsoNormal"><a href="mailto:michelle@leanndodge.com"><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,sans-serif;mso-ligatures:none">michelle@leanndodge.com</span></a><span style="font-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
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<p class="MsoNormal" align="center" style="text-align:center"><b><span style="font-size:9.0pt;font-family:&quot;Arial&quot;,sans-serif;color:white;mso-ligatures:none">15 SW 20th Ave, Ste 102, Battle Ground, WA 98604</span></b><span style="font-size:10.0pt;font-family:&quot;Arial&quot;,sans-serif;mso-ligatures:none"><o:p></o:p></span></p>
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